> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.icej.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A person registered and paid but did not receive a confirmation email. What do they do?

First, check your email's junk or spam folder. If it's not there, contact ICEJ Support — we'll send a ticket to the Registration Department ([events@icej.org](mailto:events@icej.org)). You can also reach us by clicking the blue chat button in the lower right corner of the screen.