> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.icej.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A person registered and paid but didn’t receive a confirmation e-mail. What does he need to do?

1. Please check the junk/spam folder in your email inbox 
2. Contact ICEJ Support. ICEJ support will send a ticket to the Registration Department ([events@icej.org](mailto:events@icej.org)).