Cannot proceed with Registration

The common reasons for not being able to proceed are:

• not all required fields are populated
• the email has a space before or after the email, or even in between
• app visibility option and data consent were not provided
• information sharing consent was not given
• a required field could not be selected (This is a common issue for non-English pages. You may click on the arrow down on the right side of the dropdown to activate it. Otherwise, you may use the English page)
• credit card issues.

For the essential required fields, you can refer to this ARTICLE that explains why we collect your information.

We could also register you manually. Leave a message in the chat box, and we will get back to you as soon as possible.

Updated on: 13/09/2026