> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.icej.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I access the live chat support?

Look for the blue button at the bottom right of the platform. Click it to chat with the ICEJ Feast Information Desk. Our chatbot, Lavie, will first ask for a few details so we can reach you if the chat disconnects. Lavie can also answer basic questions right away. If you'd like to speak with a person, just type "talk to an agent" and a representative will join as soon as one is free.