Question 1

How can I watch the replay?

Accepted Answer

This is an actively updated article. Last updated on October 23 6:00 AM Israel time

** Videos from days 1-7, including Jerusalem March, are now available on the platform with translations. Here’s an example of how to search for replays. Example below shows how to search for Day 1 videos. **

To view the replay, you can follow the following options:

On the web browser (https://go.icej.org/live) - enter your email and App PIN)

Click on Video on Demand, then search for the word "day". Remember to click the Back to Timeline at the top, and not the back button, otherwise, you will be automatically logged out.

If you are unable to find the videos, you may refresh the videos by going to the upper right corner of the screen with your initials or picture, then click Refresh Data

On the mobile app: (download ICEJ Feast 2024 on Google Play or Apple Store) Choose the event code based on the language. If you prefer English, use fot-en. Refer to this article for the other languages.

Go to seminar tracks, click on the magnifying glass, search for Day 1. **If you do not see the items, please close

Question 2

How do I log into the Feast Platform?

Accepted Answer

If you are registered for the Feast, you should receive an email from helpdesk@icej.org by October 14. The email should contain the following information.

When you click on the link Feast 2024 Online Platform, you will be automatically logged into the Feast Platform without a password. If you accidentally log out, you can return to your email and click the link again or use the user name (your registered email) and the App PIN provided.

You would see a screen that looks like this:

When you click on Download the app HERE while using a mobile device, you will be led to https://go.icej.org/live to download the app. It will automatically detect whether your device is an Android or iOS device. You may install that app on your phone. Upon opening, the app will look like the screen below.

The event code will also be indicated in the login instructions email. For English, the event code is fot-en. There are other languages available as well like Chinese (fot-zh), Finnish (fot-fi), French (fot-fr), Portuguese (fot-pt), Russian (fot-ru) and Spanish (fot-es). You may use the user name (your registered email) and the App PIN provided in the login instructions email.

Question 3

Cannot proceed with Registration

Accepted Answer

The common reasons for not being able to proceed are:

not all required fields are populated
the email has a space before or after the email, or even in between
app visibility option and data consent were not provided
a required field could not be selected (This is a common issue for non-English pages. You may click on the arrow down on the right side of the dropdown to activate it. Otherwise, you may use the English page)
credit card issues.

We could also register you manually. Kindly leave a message in the chat box, and we will get back to you as soon as possible.

Question 4

What are the features of the Feast Platform?

Accepted Answer

The Feast Platform can be accessed on your desktop/laptop or mobile device. To access the platform, you may visit https://go.icej.org/live, and the link will automatically detect your device. Refer to the table below for the platform features:

| Features | Desktop/Laptop | Mobile | | --- | --- | --- | | Translated Platform - click HERE for details | Yes | Yes | | Live streaming | Yes | Yes | | Video captions and audio translations | Yes | Yes | | Social Feed | Yes | Yes | | Engage with other participants 1-on-1 | Yes | Yes | | View the Feast Program | Yes | Yes | | Stream replays and video on demand | Yes | Yes | | Search videos on demand by text - click HERE to learn how | Yes | Yes | | Virtual tour | Yes but as VOD | Yes on a map and as VOD | | Jerusalem March Map | No | Yes | | Ways to connect with ICEJ | Yes | Yes | | Live chat support | Yes | Yes. but requires to send as an email |

For more details about the desktop/laptop version of the platform, click HERE for more info.

Question 5

Why am I automatically logged in with the link?

Accepted Answer

The link provided to you is like a magic link. It has your username and password encrypted into the link. This saves you time from typing your username and App PIN. Logging out will be able to solve it, but it will be able to log you in again with the magic link.

Question 6

How can people pay?

Accepted Answer

Payment can be done directly on the website by credit card and debit card. For bank transfer payments, be in personal contact with the Registration Department (events@icej.org).

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